Hello Reader, The other day, I was running an origami workshop to teach people how to fold an origami Siu Mai (燒賣), a form of Dim Sum. Most of the guests were respectful. However, there was one lady that was struggling and was asking for my help with an accompanying “the beckoning finger” hand gesture signaling me to go over to her. “the beckoning finger” I was FURIOUS! This gesture is only used to beckon dogs in my country, so I thought this lady was being extremely rude. I assumed she is a...
almost 2 years ago • 2 min read
What does “Users need this feature” mean? Welcome to Food for Thoughts Thursday, a new experimental series where I send a short piece of content in addition to my monthly long-form content. If this is well received, I will continue to do more. Let me know your thoughts! Be vigilant when a stakeholder says “Users need this feature”. It can be interpreted in a lot of ways, a little riddle: Which of the following is true? Users actually need this feature Users say they need this but they don’t...
almost 2 years ago • 1 min read
Hello Reader, Today I want to talk about a struggle that I have had for a long time: learning how to choose which battle to fight as a designer. How to choose which battle to fight as a designer As designers, we have been told we should “learn to choose which battle to fight” because we can’t win every argument. However, no one has taught us how to choose which battle to fight. When I first became a design lead managing a group of designers, I found myself in meetings all day with designers...
almost 2 years ago • 5 min read
Hello Reader! A while ago I wrote an article where I mentioned the importance of influence. When I first start out, I sucked at influencing stakeholders. I will try to convince stakeholders to do UX the “right way” but only to fall on deaf ears. I made a lot of mistakes throughout the years and seeing others repeating the same mistakes, I decided to write about “Why designer fail to influence stakeholders” and what they should do instead. Here is a sneak peek from the article: Three common...
almost 2 years ago • 1 min read
Hello! Hope you had a nice holiday break! I always like to spend this time of the year to do some reflection and clear my thoughts. On a personal note, I have moved to Vancouver to pursue a Master’s degree! That kind of explain why my blog is not active. Anyways, Here is my Top 10 UX Articles of 2022 (Well, there is only two of them. I promise I will do more in 2023!) To wrap up 2022, I wrote down 10 lessons I learned working 4 years as a Product Design Lead in my previous role at HSBC We as...
over 2 years ago • 1 min read